Complete Visibility Into Your Front Desk
Every call to your practice is recorded, transcribed, and analyzed using a combination of AI and human review. The result is a monthly report that shows you exactly where your team is winning, where revenue is being lost, and what to do about it.
$495 per month. No contracts. No setup fees.
Six Sections. Zero Blind Spots.
Each monthly report covers every dimension of your front desk performance, with real numbers, industry benchmarks, and actionable insights.
Practice Performance
See how well your practice is converting marketing spend into booked appointments. Tracks your cost per lead, cost per appointment, and total new patient volume against industry averages.
New Patients Results
Detailed breakdown of every new patient call and form submission. Staff-level performance tracking shows who booked, who missed, and why each lost patient wasn't converted.
Missed Calls Breakdown
See exactly when calls are being missed, broken down by day of the week and hour of the day. Identify the patterns so you can staff accordingly and stop the leaks.
Existing Patients Results
Track how your team handles appointment calls, follow-ups, and rebooking for your existing patient base. Every call is logged with outcomes and conversion rates.
Cancellations
Monitor cancellation call volume and rebooking rates. See which team members successfully recover cancelled appointments and which ones let patients walk away.
Client Insights
Understand where your patients are coming from (Internet, referral, signage) and which services they're calling about most. Know what's driving demand so you can double down.
Reward. Retrain. Replace.
The Performance Report gives you the clarity to make confident decisions about your team. Every practice owner can act on these three outcomes.
Reward
See exactly who is converting patients at the highest rate, with the call recordings and data to prove it. Give your top performers the recognition and incentives they deserve.
Retrain
Identify specific coaching opportunities with real call examples. A team member who's great with patients in person might be losing callers with one fixable habit on the phone.
Replace
When the data makes it clear someone isn't the right fit for your phones, you'll have the evidence to act with confidence. Practice Porter's call answering service is there if you need a proven replacement for new patient calls.
The Follow Up Center:
Your Team’s Command Center
Every receptionist at your practice gets their own login to a live CRM where missed calls, voicemails, and online form requests are organized into a prioritized task queue.
- Missed Calls & VoicemailsEvery missed call and voicemail automatically appears with patient details, service requested, and a due date for follow-up.
- Online Form RequestsWebsite appointment forms flow directly into the same queue, so your team manages all patient requests from one place.
- Overdue Alerts & Contact TrackingColor-coded statuses flag overdue follow-ups in real time. Track every contact attempt so you know exactly where each patient stands.
- Individual Receptionist LoginsEvery team member gets their own account, so you can see who is following up and who isn't. Full accountability, no guesswork.
From Setup to First Report
in Under a Week
Getting started takes less than a week. No disruption to your practice, no complicated setup.
We Learn Your Practice
We study your scheduling software, team structure, office hours, and patient flow to configure everything correctly.
Call Tracking Goes Live
We set up dedicated tracking numbers so every inbound call is recorded and transcribed. Your patients and staff notice nothing different.
Team Gets CRM Access
Each receptionist receives their own Follow Up Center login. Missed calls, voicemails, and form submissions begin flowing into their queue immediately.
Your First Report
At the end of your first month, you receive a comprehensive Practice Performance Report with full analysis, benchmarks, and actionable insights.
A Preview of What You’ll Receive
Here's what an actual monthly Practice Performance Report looks like for one of our clients.
Stop Guess. Start Knowing.
Book a free consultation to see how the Practice Performance Report can give you complete visibility into your front desk, and how our call answering service can turn that insight into revenue.
No contracts. No setup fees. Just results.