You're Treating Patients. Who's Watching Your Front Desk?
The Practice Performance Report gives dental practice owners complete visibility into every call, every conversion, and every missed opportunity, so you can reward your best people, retrain the rest, and never wonder where your marketing dollars went.
Your Marketing Is Working.
You Just Can't See It.
You invest thousands per month driving new patient calls. But while you're in the chair, you have zero visibility into how those calls are being handled.
Most practice owners believe their front desk is doing a good job. The data tells a different story. Without call tracking and performance monitoring, you're making staffing, training, and marketing decisions based on gut feel.
The truth? Your phones are ringing. But patients are being put on hold, spoken to dismissively, or simply never called back. Every missed or mishandled call is revenue that never arrives. And you have no way to know it's happening until you look at the numbers.
Finally Know What’s Happening Behind Your Front Desk
Every call to your practice is recorded, transcribed, and analyzed using a combination of AI and human review. The result is a monthly report that shows you exactly where your front desk is winning and where revenue is falling through the cracks.
- 1Reward Your Top PerformersSee exactly who is converting patients at the highest rate, with the call data to prove it. Give your best people the recognition they've earned.
- 2Retrain Good People With Bad HabitsIdentify specific coaching opportunities with real call examples. A team member who's great with patients in person might be losing new callers with one fixable habit.
- 3Replace the Ones Who Can't Be TrustedWhen the data makes it clear someone isn't the right fit for your phones, you'll have the evidence to act with confidence. And Practice Porter's call answering service is standing by if you need a proven replacement.
Your Front Desk’s
Command Center
Every receptionist gets their own login to a live CRM that turns missed calls, voicemails, and online form requests into a prioritized task queue. Nothing falls through the cracks.
- Missed Calls & VoicemailsEvery missed call and voicemail automatically appears in the queue with patient details, service requested, and a due date for follow-up.
- Online Form RequestsWebsite appointment forms flow directly into the same queue, so your team manages all patient requests from one place.
- Overdue Alerts & TrackingColor-coded statuses flag overdue follow-ups in real time. Track contact attempts so you know exactly where every patient stands.
When the Report Shows the Problem,
We Become the Solution
For practices where the Performance Report reveals new patient calls aren't being converted, Practice Porter's call answering team steps in. We answer your new patient calls with precision and warmth, booking directly into your practice management system at three times the industry rate.
How It Works
New patient calls route to our dedicated team through a tracking number. We learn your scheduling software, appointment types, and brand voice so every interaction feels like your office. We answer, handle objections, and book the appointment directly.
- Live new patient call answering
- Direct appointment scheduling into your PMS
- Missed call recovery & follow-up
- 90%+ new patient booking rate
- $150 per patient booked. No booking, no charge.
The Numbers Don’t Lie
Real performance data from real practices. This is what happens when every call gets the attention it deserves.
We had no idea how many new patients we were losing until we saw the data. Practice Porter didn't just show us the problem — they became the solution.
The Performance Report alone is worth it. For the first time, I can see exactly what's happening with every patient call and hold my team accountable.
Pay for Results, Not Promises
Two standalone products. No setup fees. No long-term contracts.
The complete performance intelligence system. See every metric, hear every call, and know exactly where your practice stands.
- Monthly performance report
- Call recording & analysis
- Staff-level conversion tracking
- Industry benchmarking
- Google review tracking
- Marketing ROI analysis
You only pay when we deliver a booked appointment. No booking, no charge. Same flat rate regardless of location.
- Live new patient call answering
- Direct appointment scheduling
- Missed call recovery & follow-up
- Practice-aligned patient experience
- US & Canada coverage
Both services work independently or together. Most practices start with the Performance Report.
Everything You Need to Know
Have questions about how Practice Porter works? We've got answers.
Stop Guess. Start Knowing.
Book a free consultation to see how the Practice Performance Report can give you complete visibility into your front desk, and how our call answering service can turn that insight into revenue.
No contracts. No setup fees. Just results.