Question 1

How does Practice Porter answer calls for my dental practice?

Accepted Answer

When a new patient calls your practice, the call routes to our dedicated team through a tracking number. From the patient's perspective, they're speaking with someone at your office. We learn your scheduling software, appointment types, office protocols, and brand voice so that every interaction feels seamless and in-house. We answer, we handle objections, and we book the appointment directly into your system.

Question 2

How is Practice Porter different from a regular dental answering service?

Accepted Answer

Most answering services are high-volume call centers that take messages and pass them along. We don't take messages. We book patients. We schedule directly into your practice management system, follow up on missed calls, and provide you with a monthly Performance Scorecard that shows exactly how many patients were booked, your cost per acquisition, and how your team's phone performance compares to ours. We're a boutique conversion team, not a voicemail replacement.

Question 3

What kind of results can I expect?

Accepted Answer

Our client practices book new patients at roughly twice the industry average. For most practices, that translates to a 3 to 5x return on investment within the first few months. We prove it with data every month through our Performance Scorecard. Most see their new patient conversion rate climb within the first month, with the gains tracked monthly.

Question 4

How much does Practice Porter cost?

Accepted Answer

Pricing is simple and aligned with results - no setup fees and no long-term contracts. Book a free consultation and we'll walk you through exactly what it looks like for your practice.

Question 5

How long does it take to get started?

Accepted Answer

Most practices are fully live within a week. Days one and two, we learn your practice: your scheduling system, protocols, appointment types, and brand voice. Days three and four, we set up call routing through a dedicated tracking number. Your team and your patients won't notice any disruption. From there, we're answering and booking.

Question 6

Do you work with my practice management software?

Accepted Answer

Yes. We schedule appointments directly into your existing system. During onboarding, we learn your software, your scheduling preferences, and your appointment types so that every booking lands exactly where it should, with no extra steps or manual entry on your end.

Question 7

How many new patients am I losing from missed calls?

Accepted Answer

Industry data shows that 45% of calls to dental practices go unanswered, and the average practice loses over $150,000 in potential annual revenue from missed and mishandled new patient calls. Most practice owners assume their phones are being handled well, but without call tracking and conversion data, there's no way to know for sure. Our Performance Report Card shows you exactly what's happening with every call so you can see the real picture.

Question 8

What happens if a new patient calls after hours or when my staff is busy?

Accepted Answer

That's exactly when we're most valuable. Whether your team is with a patient, at lunch, or the office is closed, we make sure the call gets answered. We also run missed call recovery workflows, so if a call does slip through, we follow up to make sure that the patient still gets booked. New patients don't leave voicemails and wait around. Research shows you have about 24 hours before they call someone else.

Question 9

What does the Performance Report Card include?

Accepted Answer

The Report Card is a monthly analytics package that covers call volume, new patient conversion rates, cost per booked appointment, staff-level performance comparisons, missed call tracking, Google review velocity, and marketing source attribution. It shows you not just how our team is performing, but how your in-house staff handles calls as well. Think of it as a complete diagnostic of your front desk's ability to convert marketing spend into patients in chairs.

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Your Dental Practice’s Partner in New Patient Calls.